The implementation of systems of quality management under ISO 9000 series has been spreading exponentially the last two decades in Latin America. It is increasingly common to find organizations with quality management systems certified. The senior management of each organization, promotes their implementation in the hope of having a medium-term competitive processes that can generate more revenue and more satisfied customers. By the same author: isearch. Organizations may designate a person responsible for implementation, usually a professional with expertise in organization and mastery of methods and reference standards. This person usually prepares a project plan, including development of procedures, training programs and internal audit prior to certification. The process, the responsible official, that here will call a Responsable Quality becomes a police officer on the staff often controlling the development and implementation of procedures, reviewing records and their proper implementation. After a couple of months of hard work, where all staff feel overwhelmed by the demand and constant monitoring of the Quality Manager, the company achieves the expected certification of its system of quality management. The senior management strongly welcomes and engages all staff.
The recognition is extended to individuals who had not been involved, they also receive the benefits of being identified with the organization. The organization generally given wide publicity to the achievement and creates an environment of constant and relentless celebration. But after some days, when diminishing the fervor of the celebration, and all its hard work begins long ago forgotten, becomes at the same rate as before the project starts.